SHIPPING:

New Dimensions Active (NDA) use DPD for nationwide & UK deliveries. Please be sure to include your contact number for the courier. Deliveries can take 3-5 business days throughout Ireland and the UK. 

Republic of Ireland – €5.95

Northern Ireland & U.K – €9.95

For all International Shipping, NDA uses DHL. 

Delivery times and cost vary based on region.

Our aim is to process all orders within 2 business days of receipt of payment.

Shipping costs include handling, packing and postage fees. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. 

RETURNS

We hope you love your New Dimensions clothing as much as we do! However, if you wish to return an item(s) you can do so within 28 days of receipt.

Items returned to us must meet the criteria below to receive a full refund;

  • Unworn
  • Free of odour / washing detergent
  • Original packaging
  • Tags attached where applicable

Once items are returned, fit for resale, you will be entitled to receive a refund excluding shipping costs. For any returns outside of the 28 day window we reserve the right to return the item(s) to you. Please not we are unable to refund any item(s) that are not in original condition or seem to have been washed or worn. 

Faulty items;

We understand not everything in perfect, if you have received a faulty item please return as soon as possible and we can assess the issue at hand.

Charges;

Please note all postal charges for returns are at the cost of the customer and all goods are your responsibility until we receive them at our HQ.

How to Return:

To return an item(s) please ensure it is packaged appropriately, with your Name and Order number clearly written inside to ensure we can process accordingly. We aim to have all refunds processed within 14 days but may take up to 28 days during busier periods. We appreciate your patience during those times. Returns will be refunded to original form of payment.

All returns must be mailed to;

New Dimensions Active

39-1 Docklands Innovation Park

East Wall Road

Dublin 3

01 855 9300

EXCHANGES:

For any exchange requests please provide us with a full description of what merchandise you wish to exchange for. **Please note all exchanges are subject to stock availability** (Be sure to check the website)

SALE:

Sale merchandise is eligible for exchange only

We are happy to assist you with any questions you may have.
The New Dimensions Active Team.

For more information you can call us on 01 855 9300 (10am – 5pm)
or alternatively you can email us on info@newdimensionsactive.ie