SHIPPING:
New Dimensions Active (NDA) uses An Post for nationwide deliveries. Please be sure to include your contact number for the courier. Deliveries can take 3-5 business days throughout Ireland.
Republic of Ireland – €5.95
Northern Ireland & U.K – DPD €9.95
For all International Shipping, NDA uses DHL.
Delivery times and cost vary based on region.
Our aim is to process all orders within 2 business days of receipt of payment.
Shipping Timelines for collection launches/collaborations: Please allow 7-10 working days due to high volumes.
Shipping costs include handling, packing and postage fees. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
RETURNS:
We hope you love your New Dimensions clothing as much as we do! However, if you wish to return an item(s) you can do so within 28 days of receipt.
Items returned to us must meet the criteria below to receive a full refund;
- Unworn
- Free of odour / washing detergent
- Original packaging
- Tags attached where applicable
Once items are returned and fit for resale, you will be entitled to receive a refund excluding shipping costs. For any returns outside of the 28 day window we reserve the right to return the item(s) to you. Please not we are unable to refund any item(s) that are not in original condition or seem to have been washed or worn.
For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from the day we have received your items.
Any customized item won’t be refunded or be allowed any exchange.
Please note: Sale Item is eligible for CREDIT NOTE ONLY.
Please note: Customised logo item there is a strict no returns policy.
Faulty items;
We understand not everything is perfect, if you have received a faulty item please return as soon as possible and we can assess the issue at hand.
Charges;
Please note all postal charges for returns are at the cost of the customer and all goods are your responsibility until we receive them at our HQ.
How to Return:
Store: Returns of orders purchased in the store must be returned to the store.
Online Orders: To return an item(s) please ensure it is packaged appropriately, with your Name and Order number clearly written inside to ensure we can process accordingly. We aim to have all refunds processed within 14 days but may take up to 28 days during busier periods. We appreciate your patience during those times. Returns will be refunded to original form of payment.
Please see An Post shipping link below:
https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
or Return to
New Dimensions Active
Unit 39/1 Docklands Innovation Park
East Wall RD
Dublin 3
01 855 9300
SALE:
Sale merchandise is eligible for Credit Note only.
We are happy to assist you with any questions you may have.
The New Dimensions Active Team.
For more information you can call us on 01 855 9300 (10am – 5pm)
or alternatively you can email us on info@newdimensionsactive.
