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FAQ'S

FAQ

Frequently Asked Questions

Orders & Shipping

How do I return an item?

To return an item, please complete our return form and follow the instructions provided.

Return Form (PDF)

What is your return window?

Items can be returned within 28 days of delivery provided they are unworn, unwashed, and in their original condition with tags attached.

How long do refunds take?

Refunds are processed within 14–28 days from the date your returned item is received and inspected.

Can I exchange an item?

We currently offer refunds only and do not provide direct exchanges.

What should I do if I've lost my return form?

No problem — you can download a new return form below:

Return Form (PDF)

How long does delivery take?

Ireland / Domestic Orders: Typically 2–3 business days.

International Orders: Delivery times vary depending on your location and shipping destination.

How does pre-order work for launch and drops?

Occasionally we offer selected products on a pre-order basis. Pre-order items allow you to reserve products before they become available.

Estimated dispatch dates will be clearly stated on the product page. Please note that if your order contains both pre-order and in-stock items, your full order may be shipped together once the pre-order item becomes available.

Delivery to the USA

Following a directive from the US government at the beginning of the month from 29 August 2025, ALL goods entering the USA now have taxes applied.

Customers will be contacted by the An Post International Logistics Partner to request payment of taxes due as well as an admin fee. Payment should be made within 5 days of this request.

Sizing & Fit

What should I do if I'm between sizes?

If you're between sizes, we generally recommend sizing up for a more comfortable fit. Please refer to our size guide for specific product recommendations.

Still unsure about sizing?

If you need additional help choosing the right fit, contact us at [email protected] and our team will be happy to assist.

Payment & Discounts

Do you offer gift cards?

Yes, digital gift cards are available.

Gift Cards →

My discount code isn't working

Please contact our support team at [email protected] and we'll be happy to help.

Contact & Support

How can I contact customer support?

You can contact our support team at [email protected].

I received a faulty item — what should I do?

We're sorry to hear that. Please report any faulty items within 48 hours of receiving your order and contact us at [email protected] with your order number and images of the item.

Do you have a physical store?

We currently operate exclusively online and do not have a physical store at this time.

Corporate, Partnerships & Co-Branded Activewear

For all corporate enquiries, partnerships, UGC opportunities, and co-branded activewear requests, contact us at [email protected].

Corporate gift boxes & gift cards

Looking for corporate gifts for your team, clients, or events? Contact us to discuss available options.

Co-branded activewear for businesses, competitions or team events

We create premium co-branded activewear for businesses, gyms, sports teams, wellness brands, events, and corporate groups. Contact us to discuss how we can best assist you.

Partnerships & UGC opportunities

Interested in collaborating with us or creating content together? Contact us and we'd love to hear more.

How does co-branded gear work?

We work with businesses, gyms, sports teams, wellness brands, events, and corporate groups to create premium co-branded activewear featuring your logo or branding.

Simply send us your initial ideas and requirements, and we'll help find the best solution for your needs.

About us

New Dimensions Active is a family-owned Irish premium activewear brand founded by athlete siblings Jeff and Orla. Built on a passion for sport and movement, we create high-quality gear and host ‘Get Up & Move’ events to inspire confidence, community, and an active lifestyle—without overthinking it.

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