Shipping & Returns

SHIPPING:

New Dimensions Active (NDA) uses An Post for nationwide deliveries. Please be sure to include your contact number for the courier. Deliveries can take 3-5 business days throughout Ireland. 

Republic of Ireland – €5.95

Northern Ireland & U.K – An Post  €9.95

Please not, for all International Shipping, NDA uses An Post. Delivery times and cost vary based on region.

Our aim is to process all orders within 2 business days of receipt of payment.

Shipping Timelines for collection launches/special collaborations: Please allow up to 21 working days due to high volumes.

Shipping costs include handling, packing and postage fees. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. 

RETURNS:

We hope you love your New Dimensions clothing as much as we do! However, if you wish to return an item(s) you can do so within 28 days of receipt.

Items returned to us must meet the criteria below to receive a full refund;

• Unworn
• Free of odour / washing detergent
• Original packaging
• Tags attached where applicable

Once items are returned and fit for resale, you will be entitled to receive a refund excluding shipping costs. For any returns outside of the 28 day window we reserve the right to return the item(s) to you. Please not we are unable to refund any item(s) that are not in original condition or seem to have been washed or worn. 

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from the day we have received your items.

Faulty items;

We understand that sometimes things aren’t perfect. If you’ve received a faulty item, please return it as soon as possible so we can assess and resolve the issue.

Charges;

Kindly note that return shipping costs are the customer’s responsibility . All returned items remain your responsibility until they reach our headquarters.

How to Return:

Online Orders: To return an item(s), please ensure it is securely packaged, with your name and order number clearly included inside. We aim to process all refunds within 14 days; however, during busy periods, this may take up to 28 days. Refunds will be issued to the original form of payment. We appreciate your patience and understanding. Full refunds are available to customers within 14 days of purchase, provided they have a receipt for the item(s). Returned items must be in resalable condition, meaning they should be unworn, free of odors and washing detergents, with tags attached where applicable. Please verify that all items meet these criteria before processing a refund.

Please see An Post shipping link below:

https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

or Return to

New Dimensions Active

Unit 39/1 Docklands Innovation Park

East Wall RD

Dublin 3

01 855 9600

SALE:

Sale merchandise is eligible for Credit Note only. 

We are happy to assist you with any questions you may have.
The New Dimensions Active Team.

For more information you can call us on 01 855 9300 (10am – 5pm)
or alternatively you can email us on info@newdimensionsactive.